Same-Day Fire Damage Restoration in East Tennessee
Free inspection • All insurance accepted • IICRC certified
Is the fire out, but the house is open to the weather and everything inside is wet, black and smells of smoke? We secure the house, dry it, clean the soot and remove the smell. Call any hour. The inspection is free.
How we handle fire damage restoration in East Tennessee
Wait until the fire department releases the house. Do not wipe sooty walls or run the heat. Then call. Someone answers at any hour. In the Tri-Cities our emergency crews are on site within 60 minutes, and we reach the Knoxville corridor the same day.
First we board up the openings and tarp the roof, so rain and wind stop adding to the loss.
Then we take out the water the hoses left and dry the structure before mold can start. A fire is almost always a water job too.
We clean the ash and soot from the ceiling down and treat the smoke smell at its source instead of covering it up. Air scrubbers run the whole time, so nothing we clean settles somewhere else.
We write the estimate in Xactimate, the same software insurance companies use, and we work directly with your insurance company on the claim. If something is not covered, financing is available.
Why homeowners call us for fire damage restoration
On site within 60 minutes
A fire leaves the house open, and every night it stays open adds to the damage. In the Tri-Cities our emergency crews are on site within 60 minutes, day or night, and we reach the Knoxville corridor the same day.
A free inspection, no commitment
We walk the house with you, explain what can be saved, and put the plan in writing before any work starts. You decide whether we do the work.
We accept all insurance
We work directly with your insurance company and document every room, from the burned areas to the rooms with light smoke, so your claim covers all of it.
Financing if you need it
If your policy does not cover everything, or you would rather not file a claim, financing is available.
Family owned and IICRC certified
We are a family-owned crew out of Johnson City, and our fire damage restoration follows IICRC standards.
Communities we serve across East Tennessee
We restore fire damage in homes and businesses across the Tri-Cities and the Knoxville corridor, from Johnson City, Kingsport and Bristol to Knoxville and Morristown. Call any hour to check whether we cover your address.
Conrad's Water Damage and Fire Restoration
Fire Damage Restoration Services
- Fire Damage Restoration
- Ash Cleanup
- Fire Cleanup
- Smoke Damage Cleanup
- Smoke Odor Removal
Fire Damage Restoration in Johnson City Area
Schedule a free fire damage restoration inspection
Tell us what burned and how far the smoke reached, and we will call you back to book the inspection.
Speak with the Conrad's Water Damage and Fire Restoration team now
Call for immediate assistance and service.
Fire damage restoration questions we answer most
The ones we get on almost every job.
The fire is out. What do we do tonight?
Call us now and we will be on-site in Johnson City or anywhere in our service area within 60 minutes, day or night, including tonight.The most important thing you can do in the next few hours is keep family and pets out of the structure and let us assess what is safe before anyone goes back in to retrieve belongings, because soot and smoke residue begin bonding to surfaces within hours and secondary damage moves fast.
Why is everything soaked when the problem was a fire?
Firefighting takes thousands of gallons of water, and that water saturates walls, floors, insulation, and cavities just as thoroughly as any flood would, which means a fire loss almost always comes with a water damage component that has to be mitigated at the same time as the smoke and soot.We treat both together, with structural drying running alongside soot cleanup, so moisture does not sit inside building materials long enough to grow mold or cause damage your adjuster has no reason to cover.
Do you work with my insurance?
Yes, we accept all insurance and we are familiar with how carriers document and price fire losses.We work the file with your adjuster and document the job with full 360 room scans, daily moisture readings, and photos so the adjuster's file stays clean and your claim moves instead of stalling.One thing worth knowing: you are not required to use a company your carrier recommends, and when you hire us, we work for you.
How much of the house can actually be saved?
More than most people expect in the hours right after a fire, but the window closes quickly as soot and smoke residue penetrate deeper into porous materials, so speed matters more than anything else.We assess every affected area before anything is torn out, because the quick move in this trade is to pull everything and walk away, and we would rather open a wall from the side that costs you least and save a floor another crew would haul to the curb.
Will the smoke smell come back later?
It can if the source is not fully addressed, because smoke odor lives in microscopic particles that embed in porous surfaces, ductwork, insulation, and cavities that a surface cleaning alone will not reach.We use professional-grade odor removal methods and document the process so that if odor returns and a coverage question comes up, you have a clear record of what was treated and how.
Have a question? Call us, we're available. (423)-767-7229