Same-Day Water Damage Restoration in East Tennessee
Did a pipe burst, a water heater fail or an appliance leak? Water travels further than the stain you can see. We find it, take it out and dry your home, and we handle the paperwork for your claim. Call any hour. The inspection is free.
- Free inspections and estimates
- We answer 24/7, on site in under an hour
- We work with all insurance companies
How we handle water damage restoration in East Tennessee
- 1
Shut off the water if you can reach the valve, and stay away from wet outlets. Then call. Someone answers at any hour. In the Tri-Cities our emergency crews are on site within 60 minutes, and we reach the Knoxville corridor the same day.
- 2
At the free inspection, we follow the water with moisture meters and a thermal camera, through walls, under cabinets and into the crawlspace, and we photograph every room.
- 3
We extract the standing water first with truck-mounted and portable extractors. Nothing dries while water is sitting.
- 4
Then we dry the structure with air movers, dehumidifiers and rescue mats under the flooring. A technician checks it every day, and most jobs take three to five days.
- 5
We write the estimate in Xactimate, the same software insurance companies use, and we work directly with your insurance company on the claim. If something is not covered, financing is available.
Dakota Carbaugh
13 days ago
“Such amazing service! Customer service is top tier had a water line bust and flood our basement and called Conrad’s and they came in no time! Definitely will continue to use this company and refer them to anyone that ever asks me for someone! Thank you guys again so much!!”
We Accept All Insurance
Most policies treat a sudden pipe or appliance leak differently from slow seepage over months. We record the source and the water you cannot see, so the claim reflects both.
- Estimates written in Xactimate
- We build the file your insurer asks for
- Licensed and insured
Farmers Insurance
Allstate
AIG
USAA
Travelers
State Farm
Nationwide
Liberty Mutual
Erie Insurance
Church Mutual InsuranceWhat East Tennessee homeowners say about Conrad’s
Reviews from folks who called us after water, fire, storm or mold damage.
5.0 out of 5,Excellent
Jill Hoover
a day ago
I had a leak that ended up with water damage and was able to find availability with Conrad's. TK answered and responded quickly! Her customer service is absolutely top notch and I highly recommend Conrad's!
Merrilyn Ashley-Biggus
3 days ago
Very professional group. They came out took care of the water damage in my ceiling caused by a HVAC installation mistake. Appreciated their knowledge, expertise and professionalism. Would highly recommend them.
Timothy Tribble
a week ago
Has some pipes burst in my laundry room. Looked up conrads and they responded ASAP. At my place with in the hour to extract the water. Saved my walls and flooring!! 10/10 would highly recommend to everyone. Super nice and efficient working team.
Why homeowners call us for water damage restoration
On site within 60 minutes
Water keeps spreading into walls and floors while it sits. In the Tri-Cities our emergency crews are on site within 60 minutes, day or night, and we reach the Knoxville corridor the same day.
A free inspection, no commitment
We walk the house with you, show you what needs to be done, and put it in writing. You decide whether we do the work.
We accept all insurance
We work directly with your insurance company and document every room, so the water you cannot see still makes it into your claim.
Financing if you need it
If your policy does not cover everything, or you would rather not file a claim, financing is available.
Family owned and IICRC certified
We are a family-owned crew out of Johnson City, and our general manager, Franco Burcina, holds the IICRC Water Damage Restoration Technician certification.
Cayleb Brady
Yesterday
“Had a plumbing leak in the crawlspace. Shot out to conrads, and they were there in a jiffy. They were very professional and knowledgeable. I would highly recommend them for anyone that has water damage.”
Communities we serve across East Tennessee
We restore water damage in homes and businesses across the Tri-Cities and the Knoxville corridor, from Johnson City, Kingsport and Bristol to Knoxville and Morristown. Call any hour to check whether we cover your address.
Johanna DePriest
Yesterday
“Reached out to Conrad’s because we had a leak behind the shower. They came out super quick and were very professional and inclusive during the whole process! You can tell the team knows what they’re doing and they enjoy what they do! Will be recommending them to all my friends and family that need water mitigation work done in the future!”
Conrad's Water Damage and Fire Restoration
Water Damage Restoration Services
- Water Damage Restoration
- Water Extraction
- Flood Cleanup
- Structural Drying
- Mold Remediation
Water Damage Restoration in Johnson City Area
Schedule Free Estimate
Schedule a free water damage restoration inspection
Tell us where the water is coming from, and we will call you back to book the inspection.
- Free estimates
- Locally owned & operated
- Licensed & insured
Speak with the Conrad's Water Damage and Fire Restoration team now
(423) 767-7229
Water damage restoration questions we answer most
The ones we get on almost every job.
Where does water damage usually come from?
Most of what we see is a burst or frozen supply line, a water heater that gave out, an appliance hose behind a washer or dishwasher, or a toilet that overflowed. Storms and a sewage backup account for the rest. What matters more than the source is how long it ran before somebody found it.
Does an inspection open an insurance claim or commit me to anything?
No. Looking at your house is not filing anything, and the written assessment costs nothing either way. Filing is your decision and yours to do, because the policy is yours. If you go ahead, you sign an authorization then, and not before.
Will filing a claim raise my rates?
We cannot answer that, and anyone who tells you they can is guessing at your policy and your carrier's rules. What we can do is give you a scope priced in Xactimate before you decide, so you can weigh the number against your deductible and choose with real figures in front of you.
How long does the whole thing take?
Extraction is hours, drying is usually three to five days, and the paperwork runs alongside both. The building is dry when the readings match a dry sample of the same material, which is the only end date worth quoting. If material has to come out, that adds time and we say so at the assessment.
Do I need all of this, or just the water taken out?
That depends on what got wet. A small spill on tile may need extraction and a day of air movers. Water that reached drywall, insulation or a subfloor needs the drying stage too, or it comes back as mold growth in a month. We measure first and tell you which one you have.
Have a question? Call us, we're available. (423)-767-7229