About Conrad's
IICRC certified • All insurance accepted • Free estimates
Water damage is an insurance transaction before it is a repair job. We are a family-owned crew based in Johnson City. We handle both sides, and we tell you the truth about the claim before you sign anything.
Named for a man who showed up.
Uncle Conrad could fix just about anything. When a neighbor was in trouble he grabbed his tools and got there fast. He never made anyone feel like a job on a list. We named the company after him in 2026 because that is the standard we want to be held to. We are family owned, based in Johnson City, and we cover the Tri-Cities and the Knoxville corridor.
Here is the part most folks never get told. When you file a claim, your carrier may point you toward a company on their preferred vendor list. You do not have to use them. You can hire whoever you want, same as picking your own body shop after a wreck. It matters more than it sounds. A crew the carrier sends is under contract with the carrier. When you hire us, we are under contract with you.
That changes how the work gets done. The quick money in this trade is tearing everything out and running fans. We would rather open a wall from the side that costs you least. We dry floors another crew would have hauled to the curb. You get the worst case up front, then we work to come in under it.
We are back every day with moisture readings, and we document all of it. Your adjuster gets what they need to keep the claim moving. And every job ends the way it would have ended with him. A piece of candy and a thank-you note, signed, left on the counter.
The questions nobody in this trade answers.
We work for you, not your carrier. A crew your insurance company sends is under contract with them. We are under contract with you, and that decides who we argue for when the scope gets set.
You will know what you are signing before you sign it. The work authorization is where most people stall, and fairly. We walk you through what it commits you to and what it does not, before anyone asks for a signature.
We will tell you when a claim may not be worth filing. We do not determine coverage and we will not push you into a claim to win a job. If your deductible is close to the cost of the work, we will say so and let you decide.
A named person owns your job. You get one person who knows your file, not whoever picks up. You will have their name before we hang up on the first call.
A specific time, not a window. We tell you when we are coming and we confirm it. That one thing settles more jobs than anything else we do.
IICRC and WRT certified, licensed and insured. We bill mitigation against the IICRC S500 standard and price line items from a current Xactimate list, so every line traces back to something real.
Schedule a free estimate
Tell us what happened and we will call you back with a time, not a window. All insurance accepted, financing available.
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