
About Conrad's
We are a family-owned water and fire restoration crew based in Johnson City, serving the Tri-Cities and the Knoxville corridor. We work for you, not your insurance carrier, and we explain your claim before you sign anything.
- Free inspections and estimates
- We answer 24/7, on site in under an hour
- We work with all insurance companies
Named for a man who showed up.
Uncle Conrad could fix just about anything. When a neighbor was in trouble he grabbed his tools and got there fast. He never made anyone feel like a job on a list. We named the company after him because that is the standard we want to be held to. We are family owned, based in Johnson City, and we cover the Tri-Cities and the Knoxville corridor.
Here is the part most folks never get told. When you file a claim, your carrier may point you toward a company on their preferred vendor list. You do not have to use them. You can hire whoever you want, same as picking your own body shop after a wreck. It matters more than it sounds. A crew the carrier sends is under contract with the carrier. When you hire us, we are under contract with you.
That changes how the work gets done. The quick money in this trade is tearing everything out and running fans. We would rather open a wall from the side that costs you least. We dry floors another crew would have hauled to the curb. You get a written scope up front, so you know what you are facing.
We are back every day with moisture readings, and we document all of it. Your adjuster gets what they need to keep the claim moving. And every job ends the way it would have ended with him. A piece of candy and a thank-you note, signed, left on the counter.

Dakota Carbaugh
13 days ago
“Such amazing service! Customer service is top tier had a water line bust and flood our basement and called Conrad’s and they came in no time! Definitely will continue to use this company and refer them to anyone that ever asks me for someone! Thank you guys again so much!!”
What you can expect from us
We work for you, not your carrier. A crew your insurance company sends is under contract with them. We are under contract with you, and that decides who we argue for when the scope gets set.
You will know what you are signing before you sign it. The work authorization is where most people stall, and fairly. We walk you through what it commits you to and what it does not, before anyone asks for a signature.
We will tell you when a claim may not be worth filing. We do not determine coverage and we will not push you into a claim to win a job. If your deductible is close to the cost of the work, we will say so and let you decide.
A named person owns your job. You get one person who knows your file, not whoever picks up the phone.
We tell you when we are coming. We set the arrival time with you on the call and confirm it.
IICRC and WRT certified, licensed and insured. We bill mitigation against the IICRC S500 standard and price line items from a current Xactimate list, so every line traces back to something real.

We Accept All Insurance
We work for you, not your carrier. If your deductible sits close to the cost of the job, we tell you so and let you decide whether a claim is worth filing.
- Estimates written in Xactimate
- We build the file your insurer asks for
- Licensed and insured
What East Tennessee homeowners say about Conrad's
Reviews from folks who called us after water, fire, storm or mold damage.
5.0 out of 5,Excellent
Rosemary
a day ago
Conrads was extremely professional when they showed up for my leak in my bathroom. They got straight to work and made sure to inform me every step of the way of their process. They were very precise and dedicated with their work. They provide a quality service and would absolutely recommend if you are in the Murfreesboro area.

Dennis Konrad
a day ago
Conrads was very efficient when I called them out for an inspection of flooding in my basement. They worked tirelessly to resolve the issue and save my belongings. They set up their equipment and kept in great contact with me. Would definitely recommend if you are in the Murfreesboro area😀

Cayleb Brady
a day ago
Had a plumbing leak in the crawlspace. Shot out to conrads, and they were there in a jiffy. They were very professional and knowledgeable. I would highly recommend them for anyone that has water damage.
Schedule Free Estimate
Schedule a free inspection
Tell us what happened and we will call you back. All insurance accepted, financing available.
- Free estimates
- Locally owned & operated
- Licensed & insured
Speak with the Conrad's Water Damage and Fire Restoration team now
(423) 767-7229










