Privacy policy

Our commitment to your privacy

At Conrad's Water Damage and Fire Restoration, we take your privacy as seriously as we take the work we do in your home. When you reach out to us during a stressful situation, you are trusting us with more than a restoration job. You are trusting us with your personal information, and we want to be clear about how we handle it. This privacy policy explains what we collect, how we use it, and what rights you have.

Information we collect

We collect personal information when you fill out a contact or request form on our website, including your name, email address, phone number, and property address. When you call our business number, that call may be recorded and transcribed for quality and training purposes. We also collect website usage data automatically through cookies and tracking scripts when you browse our site.

How we use your information

We use the information you provide to deliver water damage restoration services, schedule appointments, and communicate with you about your project. If you submit a form on our site, we may send you marketing emails related to our services. You can opt out of those emails at any time using the unsubscribe link included in every message.

If you provide a phone number, we may also send you SMS or text messages with relevant updates or offers. You can opt out of text messages at any time by replying STOP. We retain phone numbers for marketing and analytics purposes, and we transcribe calls to support sales training, quality assurance, and process improvement. We also use your information when required to comply with applicable laws or legal processes.

Cookies and tracking technologies

Our website uses cookies and tracking scripts to understand how visitors interact with our site and to support our marketing efforts. We use Google Analytics, Google Tag Manager, and Google Ads to measure site performance and run advertising campaigns. We also use CallRail for call tracking and recording, along with other standard marketing and analytics tools.

These cookies may track your browsing behavior across sessions and may be used for remarketing, which means you might see our ads after visiting our site. Most browsers allow you to control or disable cookies through your settings, though doing so may affect how parts of our site function.

Third-party services

We may share your information with trusted third-party platforms that help us run our business, including CRM platforms, email marketing providers, call tracking services, and analytics providers. We only work with partners who agree to keep your data confidential and handle it responsibly. We do not sell your personal information to anyone, ever.

Data retention

We retain your personal information for as long as necessary to provide our services, maintain accurate business records, and fulfill the purposes described in this policy. If you would like us to delete your information, you can request that at any time and we will act on it.

Data security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. Our website uses encrypted connections to keep data secure in transit, and access to stored information is restricted to authorized team members only. No system is completely immune to risk, but we are committed to keeping your data as safe as possible.

SMS and text message consent

By providing your phone number and submitting a form on our website, you consent to receive SMS or text messages from Conrad's Water Damage and Fire Restoration. Consent is not a condition of purchase. Message frequency may vary depending on your inquiry and project status. Message and data rates may apply. Reply STOP at any time to opt out of future messages, or reply HELP for assistance.

Your rights and control

You have the right to request access to the personal information we hold about you, ask us to update it, or request that we delete it. Just reach out to us through our contact page and we will take care of it. We want you to feel in control of your own information at every step.

California privacy rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act. These include the right to know what personal information we have collected about you, the right to request deletion of that information, and the right to opt out of the sale of your data. We do not sell personal data, but we honor all requests from California residents as required by law. You can submit a request through our contact page.

Age restrictions

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from anyone under 13. If you believe a child has submitted information through our site, please contact us and we will remove it.

Changes to this policy

We reserve the right to update this privacy policy at any time. When we make changes, we will post the updated policy on this page with a revised effective date. We encourage you to review this page periodically so you always know how your information is being handled.

Contact us

If you have questions about this privacy policy or how we handle your information, we would be glad to hear from you. Visit our contact page to get in touch with our team in Kingsport, TN, and we will respond as soon as we can.