Same-Day Flood Cleanup in East Tennessee
Free inspection • All insurance accepted • IICRC certified
Did a creek, heavy rain or a storm drain push water into your home? Flood water carries mud and bacteria, so it needs more than a mop. We pump it out, remove what it ruined and dry the rest. Call any hour. The inspection is free.
How we handle flood cleanup in East Tennessee
Stay out of the flood water, keep children and pets away, and shut off power to the wet rooms if you can reach the panel safely. Then call. Someone answers at any hour. In the Tri-Cities our emergency crews are on site within 60 minutes, and we reach the Knoxville corridor the same day.
At the free inspection, we mark how high the water reached and where it came in. That tells us what can be cleaned and what has to go.
We pump out the water and the mud, including any water in the crawlspace.
Carpet pad, insulation and the bottom of the drywall cannot be cleaned after a flood, so we cut them out and photograph each piece before it leaves. Then we clean and disinfect everything that stays.
We dry the house with air movers and dehumidifiers and check it every day until it is dry. We write the estimate in Xactimate, the same software insurance companies use, and we work directly with your insurance company on the claim. If something is not covered, financing is available.
Why homeowners call us for flood cleanup
On site within 60 minutes
Flood water keeps soaking into walls and floors while it sits. In the Tri-Cities our emergency crews are on site within 60 minutes, day or night, and we reach the Knoxville corridor the same day.
A free inspection, no commitment
We walk the wet rooms and the crawlspace with you, list what has to go and why, and put it in writing. You decide whether we do the work.
We accept all insurance
We work directly with your insurance company and record the water line in every room, so your claim shows how far the flood reached.
Financing if you need it
Many policies treat flood water differently from a burst pipe, and even a covered claim leaves a deductible. Financing is available for either one.
Family owned and IICRC certified
We are a family-owned crew out of Johnson City, and our flood cleanup follows IICRC standards.
Communities we serve across East Tennessee
We clean up flood water in homes and businesses across the Tri-Cities and the Knoxville corridor, from Johnson City, Kingsport and Bristol to Knoxville and Morristown. Call any hour to check whether we cover your address.
Conrad's Water Damage and Fire Restoration
Flood Cleanup Services
- Flood Cleanup
Schedule a free flood cleanup inspection
Tell us where the water came in and how high it got, and we will call you back to book the inspection.
Speak with the Conrad's Water Damage and Fire Restoration team now
Call for immediate assistance and service.
Flood cleanup questions we answer most
The ones we get on almost every job.
Is flood water dangerous?
Flood water is almost always contaminated, whether it came in from a storm, a backed-up drain, or an overflowing creek, because it picks up sewage, chemicals, and bacteria as it travels.We treat every flood job as a Category 3 contamination situation until testing proves otherwise, which means we use the right protective protocols and cleaning agents from the first hour on-site.
What can I keep and what has to go?
That depends on what the water touched, how long it sat, and what the material is, and we make that call with moisture readings and direct inspection rather than a gut guess.Porous materials like drywall and insulation that have been soaked with contaminated water usually have to go, but hardwood floors, cabinets, and structural framing can often be saved if we get there fast and dry them correctly.We would rather open one wall carefully and save the floor than tear out a room to make the job faster.
Does my homeowners policy cover a flood?
Standard homeowners insurance typically covers sudden and accidental water damage, like a storm that drives water through a damaged roof or a door, but it usually does not cover rising groundwater or overland flooding, which requires a separate flood policy through the NFIP or a private carrier.The only people who can tell you what your specific policy covers are your adjuster and your carrier, and we never make that determination for you.What we do is document the job thoroughly so your adjuster has everything needed to move your claim forward without delays.
There is water under my house after the storm. Does that matter?
Yes, it matters quite a bit, because standing water under a crawl space raises humidity levels that migrate into your subfloor, floor joists, and eventually your living space, and wood that stays wet long enough will rot and grow mold.We can extract water from crawl spaces, set drying equipment, and take daily moisture readings to confirm the structure is returning to normal levels.Catching it now is far less costly than finding mold or soft floors six months from now.
How is this different from a burst pipe?
The source changes the contamination category, which changes how we treat everything the water touched, because a clean supply line break is very different from storm water that has traveled across ground and through drains before entering your home.The drying process itself is similar, but a flood job typically requires more aggressive disinfection and stricter decisions about what materials can be saved versus removed.We scope each job based on what actually happened and document it that way so your adjuster sees an accurate picture from the start.
Have a question? Call us, we're available. (423)-767-7229